Follow the Olives... (By Email)

Thursday, April 30, 2009

The Phone Story (and a side note on the return of Dori!)

Dori is back! I was finally able to pick up my car this morning. Unfortunately, I have not been able to study the handiwork as it's pouring. But alas, I suppose April showers...

But on to the main event... Below is the one-sided conversation that I enjoyed the other evening. Our television, phone and Internet froze - went out and was offline for about 15 minutes. It then rebooted and was working again. Hubby felt the need to notify the provider so that we would have it on record, since we've had such impeccable service to date.

Hubby: Hello
...
No
630-555-5555 (our phone number)
...
No
...
No
...
NO!
...
630-555-5555
...
Yes
...
Technical Support...
....
technical support...
.....
technical support....
agent...
service...
...
live person
...
help.
....
No
...
Technical Support
...
Yes
...
Connection...
...
HOW CAN THE OFFICE BE CLOSED?! Technical support is closed?! It's 6:30 p.m. on a Tuesday!!!
...
Operator...
...
Technical support
...
Yes
...
No
No
...
NO
...
NO!!!!
...
No
...
Yes
...
(Conversation with the technical support)
We had an interruption in our connection to all services.
Yes, we've had service without interruption for four whole weeks (note we've had service since December, you do the math).
No we didn't change anything.
No we didn't do anything new.
No...
No...
(I take OLIVE(our fabulous puppy, who apparently could sense the tension) out for a walk, per bell ringing. Upon my return, Hubby is checking to be sure the other TV is working.)
Yes, everything is working now.
What were you able to do?
No, but what did you do?
...
Oh...so you've reset it then?
Okay. Thank you.

So what praytell did they need to do? They needed to reset our hardware's (system's) time clock. Because at 2:00 a.m. it occasionally does a random reboot to catch any updates or other needs. Why, you may ask, did this occur at 6:00 p.m. on a Tuesday night. Well...wait for it...the system is set for Samoan time. Yes, you bet, Samoan time - the thriving metropolis of Samoa. ** I am certain that this is because Samoa is by far the largest single user of technical services from this great provider and/or the number one purchaser of the hardware that would be needed for these services - so it would make perfect sense to be defaulted to Samoan time. Hubby was able to refrain from any damage to the technical equipment. Ugh!

**I mean no offense to anyone from Samoa or the nation of Samoa itself. I do find this an extremely ludicrous explanation from the provider...and thus comical too. I apologize to any Samoan individuals that are offended.

Wednesday, April 29, 2009

Origins

And it begins! I've been wanting to start a blog for months...realizing full well that I am not necessarily that interesting and it's possible, just possible mind you, that the stories and occurences that crack me up - they may not be quite so interesting either.

Ah well, it's worth a try. Worst case scenario is that some poor person will read this and lose a few moments of their life. I promise you an occasional story as well.

So please be patient as I post! Here's to the first!